Privacy Policy

Salon Platform is a commercial software-as-a-service platform for salons and beauty businesses. It provides tools for appointment management, customer relationship management, staff management, online booking, billing, and communication through supported third-party services.

This Privacy Policy explains how Salon Platform collects, uses, stores, and protects personal data when you visit our website, create an account, or connect integrations such as Instagram, Facebook, and WhatsApp Business.

The data controller responsible for Salon Platform is:

• Legal name: Timur Bestuzhev
• Trading name: Salon Platform
• Country: Czech Republic
• Website: https://salonplatform.net
• Privacy contact: privacy@salonplatform.net

Depending on the features used, we may process:

• Account information, including name, email address, language, and authentication data.
• Salon information, including salon name, contact details, working hours, services, and staff.
• Customer information entered by a salon, including name, phone number, email address, appointment history, notes, and service preferences.
• Appointment information, including date, time, selected service, assigned staff member, and booking status.
• Messages received or sent through connected Instagram or WhatsApp Business accounts.
• Technical information, including IP address, browser type, device information, security logs, and application activity.
• Subscription, invoice, and payment status information. Payment card details are processed by payment providers and are not stored directly by Salon Platform.

Salon owners may voluntarily connect their professional Instagram, Facebook, or WhatsApp Business accounts to Salon Platform. Connection is optional and can be disconnected in salon settings at any time.

When an integration is connected, Salon Platform may receive and process information made available through Meta APIs, including:

• Business account identifiers and profile data.
• Incoming and outgoing messages.
• Message sender identifiers.
• Message timestamps and delivery information.
• Comments, mentions, and reactions, when those features are enabled.

This information is used only to provide communication and customer management functions requested by the salon.

Salon Platform does not sell Meta user data. Message content is not used by Salon Platform for independent advertising.

We process personal data to:

• Create and manage platform accounts.
• Provide appointment and online booking services.
• Display and manage customer conversations.
• Allow salon employees to respond to customer messages.
• Send notifications and service-related emails.
• Manage subscriptions, invoices, and payments.
• Prevent fraud, abuse, and unauthorized access.
• Maintain, diagnose, and improve platform functionality.
• Comply with legal obligations.

Where the General Data Protection Regulation applies, personal data may be processed based on:

• Performance of a contract.
• User consent.
• Compliance with legal obligations.
• Legitimate interests, including platform security, fraud prevention, and service improvement.

Each salon using Salon Platform is responsible for ensuring that it has an appropriate legal basis for entering and processing its customers' personal data.

Salons must provide their customers with appropriate privacy information and must use personal data only for legitimate business purposes.

Personal data may be shared only when necessary with service providers (subprocessors) that support platform operation, including:

• Hosting and infrastructure providers.
• Database and security service providers.
• Email delivery providers.
• Payment providers.
• Meta Platforms for Instagram, Facebook, and WhatsApp services when a salon connects those integrations.

Providers receive only the information required to perform their services and are expected to protect it appropriately.

Some providers may process data outside the European Economic Area. Where required, appropriate safeguards are used, such as Standard Contractual Clauses or other legally recognized transfer mechanisms.

Personal data is retained only for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and protect platform security.

Data associated with a disconnected integration may be retained where required for conversation history, security, or legal compliance, unless deletion is requested and legally permitted.

Salon Platform uses reasonable technical and organizational safeguards, including access controls, encrypted credentials, tenant separation, secure connections, application logging, and restricted administrative access.

No internet-based service can guarantee absolute security. We work to reduce security risks and improve our safeguards over time, but we do not claim that the platform is free from all risk.

Depending on applicable law, individuals may have the right to:

• Request access to their personal data.
• Request correction of inaccurate data.
• Request deletion of personal data.
• Request restriction of processing.
• Object to certain processing.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a supervisory authority.

You may request deletion of data associated with Salon Platform by emailing:

privacy@salonplatform.net

Requests should include enough information to identify the relevant account or connected business. We may need to verify the requester's identity before deleting data.

Meta-related data deletion requests may also be submitted through:

https://app.salonplatform.net/api/integrations/meta/data-deletion

Salon Platform may use essential cookies or browser storage to maintain authenticated sessions on the application subdomain, remember language preferences, and protect account security.

Essential technologies are required for the platform to function correctly. This marketing website may use minimal storage for language selection.

Salon Platform is intended for businesses and adult users. It is not designed for use by children as independent account holders.

This Privacy Policy may be updated when platform functionality, legal requirements, or third-party integrations change.

The latest version will be published on this page with an updated revision date.

Questions or requests concerning privacy can be sent to:

privacy@salonplatform.net